Archive for the ‘Case Studies’ Category

Jim Wurm, Exhibitor Appointed Contractor Association

Association of Public-Safety Communications Officials International Case Study

June 4th, 2010
posted by Jim Wurm, Exhibitor Appointed Contractor Association

The following Case Study is presented as an example of an event that is putting Best Practices to work for their exhibitors, and themselves.

Name of Event: Association of Public-Safety Communications Officials International

Brief History: 360 exhibiting companies, 75,000 nsf of exhibit space

Description of Issue or Concern: In 2007, the high cost of exhibiting and low attendee satisfaction rates threatened the future of the show.

Details of Solution provided:

  • Implemented TL Operational Cost Analysis where the association was able to create an active spreadsheet that itemized the actual costs of every service on its show floor, including its show management materials and services costs (reg desk, signage, aisle carpet, etc.).
  • Planned and budgeted show management services knowing real costs.
  • Participated in setting all exhibitor service rates.
  • Reduced drayage rates, simplified to just two rates: advance receiving and direct to show floor. Eliminated overtime, etc. 
  • Implemented online service kit with true one-stop shopping. Exhibitors utilized a single checklist and paid for services with a single credit card transaction. All disbursement of information and payment was handled on the back end invisible to exhibitors.
  • Exhibitors were provided with a single customer service rep who assisted with services and made suggestions to help exhibitors set objectives and take advantage of marketing opportunities.

Results/Future prospects for event:

  • Reduced its show decorating costs 50% while increasing actual decorating by 20%
  • Achieved 96% positive rating on value of show vs. cost to attend.

Provided by TradeshowLogistics

Jim Wurm, Exhibitor Appointed Contractor Association

American Academy of Pediatrics Case Study

May 24th, 2010
posted by Jim Wurm, Exhibitor Appointed Contractor Association

The following Case Study is presented as an example of an event that is putting Best Practices to work for their exhibitors, and themselves.

Name of Event: American Academy of Pediatrics

Brief History: 300 exhibiting companies, 70,000 nsf of exhibit space

Description of Issue or Concern: In 2003, the high cost of exhibiting and low attendee satisfaction rates threatened the future of the show.

Details of Solution provided:

  • Implemented TL Operational Cost Analysis where AAP was able to create an active spreadsheet that itemized the actual costs of every service on its show floor, including its show management materials and services costs (reg desk, signage, aisle carpet, etc.).
  • Planned and budgeted show management services knowing real costs.
  • Participated in setting all exhibitor service rates.
  • Reduced drayage rates, simplified to just two rates: advance receiving and direct to show floor. Eliminated overtime, etc. 
  • Implemented online service kit with true one-stop shopping. Exhibitors utilized a single checklist and paid for services with a single credit card transaction. All disbursement of information and payment was handled on the back end invisible to exhibitors.
  • Exhibitors were provided with a single customer service rep who assisted with services and made suggestions to help exhibitors set objectives and take advantage of marketing opportunities.

Results/Future prospects for event:

  • Exhibitor material handling reduced by 25%
  • Exhibitor satisfaction rates have increased by 50%
  • The show has continued to be profitable for AAP.

Provided by TradeshowLogistics

Jim Wurm, Exhibitor Appointed Contractor Association

AFCOM Case Study

May 14th, 2010
posted by Jim Wurm, Exhibitor Appointed Contractor Association

The following Case Study is presented as an example of an event that is putting Best Practices to work for their exhibitors, and themselves.

Name of Event: AFCOM

Brief History: 120 exhibiting companies, 20,000 nsf of exhibit space

Description of Issue or Concern: In 2002, the high cost of exhibiting threatened the future of the show.

Details of Solution provided:

  • Implemented TL Operational Cost Analysis where AFCOM was able to create an active spreadsheet that itemized the actual costs of every service on its show floor, including its show management materials and services costs (reg desk, signage, aisle carpet, etc.).
  • Planned and budgeted show management services knowing real costs.
  • Participated in setting all exhibitor service rates.
  • Reduced drayage rates, simplified to just two rates: advance receiving and direct to show floor. Eliminated overtime, etc. 
  • Implemented online service kit with true one-stop shopping. Exhibitors utilized a single checklist and paid for services with a single credit card transaction. All disbursement of information and payment was handled on the back end invisible to exhibitors.
  • Exhibitors were provided with a single customer service rep who assisted with services and made suggestions to help exhibitors set objectives and take advantage of marketing opportunities.

Results/Future prospects for event:

  • Exhibitor material handling reduced by 25%
  • Since 2002, attendance has grown more than 60%.
  • Since 2002 nsf has grown more than 50%.
  • The show has continued to be profitable for AFCOM

Provided by TradeshowLogistics

Jim Wurm, Exhibitor Appointed Contractor Association

Stand and Deliver

April 1st, 2010
posted by Jim Wurm, Exhibitor Appointed Contractor Association

When I heard that Jaime Escalante passed away this week it reminded me of one of my favorite movies, Stand and Deliver.   It told the story of his accomplishments as a mathematics teacher at Garfield High School.  For 20 years, he taught calculus and advanced math at Garfield High School in one of East Los Angeles’ most notorious barrios, a place where poor, hardened street kids were not supposed to master mathematics, and certainly not algebra, trigonometry, calculus.

But Escalante believed that a teacher should never, ever let a student give up.    “You have to love the subject you teach and you have to love the kids and make them see that they have a chance, an opportunity in this country to become whatever they want to.”

While some had dismissed the students as “unteachable,” Escalante strove to reach his students and to get them to live up to their potential. He started an advanced mathematics program with a handful of students. In 1982 his largest class of students took and passed an advanced placement test in Calculus. Some of the students’ test scores were invalidated by the testing company because it believed that the students had cheated. Escalante protested, saying that the students had been disqualified because they were Hispanic and from a poor school. A few months later many of the students retook the test and passed, proving that they knew the material and that the company was wrong.

Steve Robles, a former pupil and Vice-President, La Curacao, acknowledged the profound impact that his former teacher had upon him. “Today, I continue to enjoy successes which I can attribute to one powerful lesson I learned from Mr. Escalante: ‘You can do anything you want to, it is easy. The hardest part is that you have to believe you can do it, the rest is a piece of cake.’”

I believe his story has a terrific message for anyone who chooses to do what other’s see as “impossible”.

It’s Time for the Trade Show Industry to Stand and Deliver

The trade show industry could use a few good teachers like Jaime Escalante.

His ‘never say die’ philosophy is exactly what we need as we seek to re-invent ourselves.    While many acknowledge that “the current trade show model is broken,” there are far fewer who understand the problem and take the further step to offer practical suggestions on how it can be fixed.

Fortunately, there are some intrepid trade show professionals who are willing to push the envelope and develop new ideas and methods for delivering greater value to trade show exhibitors.   The Exhibit Industry Council, as part of its Best Practices campaign, will    dedicate itself to chronicle these efforts, past, present and future, as Case Studies for our industry.

The lessons these practical solutions will provide are no less impactful than those provided by Jaime Escalante.   As noted by Edward James Olmos (the actor who portrayed Escalante in Stand and Deliver), Jaime didn’t just teach math. Like all great teachers, he changed lives.   Gang members became aerospace engineers. Kids who had spent their youth convinced their lives didn’t matter discovered that they were leaders. Olmos said:   “Jaime exposed one of the most dangerous myths of our time — that inner city students can’t be expected to perform at the highest levels. Because of him, that destructive idea has been shattered forever.”

The trade show industry has its own self-limiting myths.

We believe its time that we get past the broken models, and worn out approaches to producing exhibit and events.   It is time to enable active discussions on Best Practice Case Studies that will ultimately guide the industry in making the adjustments that will guarantee our industry’s financial future and continued place in the marketing mix.

What Do You Say?

Do you have a Case Study that you can site where an event organizer, supplier or exhibitor overcame the limitations of  our current trade show model and developed a creative solution that is both successful and sustainable?

Your input is vital.    For there is no question that for those of us that make our living in the trade show industry by providing goods and services to exhibitors, it’s time for us to Stand and Deliver.