The following Case Study is presented as an example of an event that is putting Best Practices to work for their exhibitors, and themselves.
Name of Event: Association of Public-Safety Communications Officials International
Brief History: 360 exhibiting companies, 75,000 nsf of exhibit space
Description of Issue or Concern: In 2007, the high cost of exhibiting and low attendee satisfaction rates threatened the future of the show.
Details of Solution provided:
- Implemented TL Operational Cost Analysis where the association was able to create an active spreadsheet that itemized the actual costs of every service on its show floor, including its show management materials and services costs (reg desk, signage, aisle carpet, etc.).
- Planned and budgeted show management services knowing real costs.
- Participated in setting all exhibitor service rates.
- Reduced drayage rates, simplified to just two rates: advance receiving and direct to show floor. Eliminated overtime, etc.
- Implemented online service kit with true one-stop shopping. Exhibitors utilized a single checklist and paid for services with a single credit card transaction. All disbursement of information and payment was handled on the back end invisible to exhibitors.
- Exhibitors were provided with a single customer service rep who assisted with services and made suggestions to help exhibitors set objectives and take advantage of marketing opportunities.
Results/Future prospects for event:
- Reduced its show decorating costs 50% while increasing actual decorating by 20%
- Achieved 96% positive rating on value of show vs. cost to attend.
Provided by TradeshowLogistics
